Why Does My PS4 Controller Keep Turning Off? [Solution]

Are you frustrated with your PS4 controller frequently turning off while you’re in the middle of an intense gaming session? You’re not alone. Many gamers have encountered this issue, which can significantly disrupt the gaming experience.

In this blog post, we’ll explore the common reasons behind PS4 controllers turning off unexpectedly and provide practical solutions to help you address this frustrating problem.

Possible Causes:

There are several reasons why your PS4 controller may keep turning off. One of the most common causes is a low battery. If your controller’s battery is running low, it may turn off unexpectedly during gameplay.

Another possible cause is interference from other wireless devices, such as smartphones or laptops, which can disrupt the controller’s connection to the PS4 console.

Additionally, hardware issues, such as a faulty battery or damaged charging port, can also cause the controller to turn off unexpectedly.

Troubleshooting Tips:

Check the Battery Level:

• Ensure that the controller has sufficient battery power. If the battery is low, connect the controller to the PS4 console using a USB cable to charge it.

Reset the Controller:

• Try resetting the controller by pressing the small reset button on the back of the controller using a paperclip or toothpick. Hold the button for at least five seconds, then release it.

Minimize Interference:

• Keep other wireless devices away from the PS4 console to reduce interference. Devices such as smartphones, laptops, and wireless routers can disrupt the controller’s connection.

Update Controller Firmware:

• Check for any available system software updates for the controller. Updating the controller’s firmware may address potential issues causing it to turn off unexpectedly.

Seek Professional Assistance:

• If the problem persists, consider contacting Sony’s customer support or visiting an authorized service center for further assistance.

Additional Solutions

Replace the Charging Cable:

• If the micro USB cable used to charge the controller is damaged or frayed, replace it with a new one. You can purchase a new cable for a few bucks on Amazon.

Power Cycle the PS4:

• Plug the controller into the PS4 console using a micro USB cable. Unplug the power cable from the back of the console and wait for 10 seconds. Then, plug the power cable back in and turn on the console. This may help resolve any issues causing the controller to turn off unexpectedly.

Use Another Controller:

If you have another controller, try using it to access the settings app on the PS4 console. Select “Devices,” then “Bluetooth Devices,” and choose the problem controller. Select “Disconnect,” then plug the problem controller into the USB port and restart the console. Once the console is back up and running, repair the controller by pressing the PS button.

Final Recommendations

After trying the troubleshooting tips and additional solutions, if you are still experiencing issues with your PS4 controller turning off unexpectedly, here are some final recommendations to consider:

Check for System Software Updates:

Ensure that your PS4 console is running the latest system software version. Sometimes, software bugs or compatibility issues can cause controller malfunctions. Updating the system software may resolve such issues.

Test the Controller on Another PS4 Console:

To determine if the problem lies with the controller or the console, try using the controller on a different PS4 console. If the controller functions properly on another console, the issue may be related to your original PS4 system.

Contact Sony Support:

If all troubleshooting steps fail to resolve the problem, it is advisable to contact Sony’s customer support for further assistance. They may provide specific guidance or recommend repair or replacement options for your controller.

Consider Professional Repair:

If the issue persists and the controller is still under warranty, consider sending it for professional repair or replacement. Sony’s authorized service centers can diagnose and fix hardware-related issues with the controller.

Explore Community Forums:

Engage with the PlayStation community forums or online communities to seek advice from other users who may have encountered similar controller issues. Community members often share valuable insights and solutions based on their experiences.
By following these final recommendations, you can take proactive steps to address persistent issues with your PS4 controller.